Customer Service Executive (Female)

Job Details

Job Title:
Customer Service Executive (Female)
Job Type:
Full Time Job
Job Experience:
1-2 year
Gender:
Female
Posted On:
02-Dec-2018
Last Date:
31-Dec-2018
No. of Vacancies:
1
Location(s):
Dhaka, Bangladesh
Salary:
Negotiable

Job Description

Job Context

  • We the largest joint venture Janani Re-Conidiation Car show room in Bangladesh looking for Customer Service Executive. Our team of dedicated professionals has made us the success today. In exchange for their hard work, we support our people with good working environment, a commitment to promoting from within, unique benefit that go beyond, and a belief that every employee deserves a productive life outside the work.

Job Responsibilities

  • Answering incoming calls from customers and ensure instant customer satisfaction;
  • Update all kinds of customer affairs, product quality and handle customer complaint;
  • Identify customers' needs, clarify information, research every issue and provide solutions
  • and/or alternatives;
  • Receiving customers enquirers, selling services/ products over telephone as per the instruction provided;
  • Keep records of all conversations in our call center database in a comprehensible way;
  • Respond to customer enquirers;
  • Receiving customer complaints and input those in the system for necessary measures and provide them information about the resolution of the same;
  • Maintaining high standard of call quality as per the requirement of the organization;
  • You will closely work with a sale driven, professional and focused approach and actively participate to develop and guide the strategic direction of business'
  • You will closely work with sales department and production with customer complaint and customer satisfaction for better interest of the company.

Education Requirements:

  • Bachelor degree in any discipline, Master of Business Administration (MBA)

Experience Requirements

  • 1 to 2 year(s)

Additional Requirements:

  • Age 18 to 30 years
  • Only females are allowed to apply
  • Excellent communication & presentation skill.
  • Able to work extended hours on occasions when required.
  • Efficient in MS Office, Excel and Internet usage.
  • Should be elegant, energetic & have pleasant personality.
  • Must be energetic, self- motivated, challenging.
  • Basic Knowledge in English and Bangla.

Extra Facilities:

  • Salary Review: Yearly
  • Festival Bonus: 2(Yearly)

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