Customer Support Engineer

Job Details

Job Title:
Customer Support Engineer
Job Type:
Full Time Job
Job Experience:
At least 1 year
Posted On:
Last Date:
No. of Vacancies:
Dhaka, Bangladesh

Job Description

Job Context

  • XeonBD is an industry-leading IT Enabled Service and Online Infrastructure Service provider in the country, operating since last 13+ years is looking for a Customer Support Engineer.

Job Responsibilities

  • Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
  • Record, track and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Troubleshoot and solve a wide range of customer support issues.
  • Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge on the domain name system and hosting for user support.
  • Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
  • System monitoring and response.
  • Operating system and application installation/configuration.
  • Research and Development.
  • Performing scheduled maintenance tasks.
  • Support the day to day business operations.
  • Preparing reports, documentation and provide training to users.
  • Roaster duty (Day Shift/ Evening Shift/ Night Shift).

Education Requirements:

  • B.Sc/ Diploma Graduates in Computer Science, Computer Engineering, Information Systems/Technology from any reputed UGC approved university with the sound knowledge of Web services and Networking with Troubleshooting shooting skills are welcome to apply for this job.
  • Skills of TCP/IP and Server Management will be a plus.
  • Skills Required: Web Services

Experience Requirements

  • At least 1 year(s)
  • The applicants should have experience in the following area(s):
    Network Engineer/ Network Administrator, System Engineer (Computer Network & System), Web Developer/ Web Designer, Customer Support, IT System Management, Security Management of IT System
  • The applicants should have experience in the following business area(s):
    IT Enabled Service

Additional Requirements:

  • Age at most 28 years
  • Both males and females are allowed to apply
  • Working knowledge of web languages, web design, graphics, multimedia, and browsers is required.
  • Knowledge of telecommunications, computer security policies, management advisory services, equipment, and software acquisition procedures.
  • Knowledge of system analysis and design techniques, applications, programming, software development methodologies, fact-finding and documentation techniques.
  • Have a thorough knowledge of LAN and WAN, common software, backup, and networking.
  • Techniques for explaining technical concepts and procedures to non-technical users over phone, email, chat or in meetings.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills in English is a must.
  • Excellent problem-solving skills.
  • Knowledge of Web, Email, FTP, Database (MySQL, MSSQL) DNS, cPanel/WHM/Plesk control panels preferred.
  • Experience with documenting procedures.
  • Ability to multitask and meet specific goals set by supervisors/management.
  • Ability to work alone or in a team-based environment.
  • Ability to work flexible hours during critical condition.

Job Location

Dhaka (Mohammadpur)

Extra Facilities:

  • Mobile bill
  • Salary Review: Yearly
  • As per the company policy.

Apply Instruction: