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Support Engineer

Beginner

Quant FinTech Ltd.
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Posted on: Thu Feb 02 2023

Negotiable

Full Time

Dhaka, Bangladesh

Total vacancy

1

Job Industry

Deadline

Fri Feb 10 2023

Position Summary

We are looking for Support Engineer

Job Responsibilities


  • Research and identify solutions to software and hardware issues

  • Diagnose and troubleshoot technical issues, including account setup and network configuration

  • Ask customers targeted questions to quickly understand the root of the problem

  • Track computer system issues through to resolution, within agreed time limits

  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

  • Provide prompt and accurate feedback to customers

  • Refer to internal database or external resources to provide accurate tech solutions

  • Ensure all issues are properly logged

  • Prioritize and manage several open issues at one time

  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

  • Prepare accurate and timely reports

  • Document technical knowledge in the form of notes and manuals

  • Maintain jovial relationships with clients

Qualification


Employment Status

  • Full-time

Workplace

  • Work at office

Educational Requirements

-Diploma completed and CSE department

Required Skills

  • Technical Support Engineer
  • Communication

Required Educational Qualifications

  • Diploma in Computer Science and Engineering

Job Benefits

  • As per company Policy
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Common Job Interview Questions

I’m Tom and I belong to California. I’ve completed my Master of Financial Engineering Program from the University of California. I am energetic & a great communicator. My previous experience in the same position helped me build confidence and develop advanced skills for this position. I am trustworthy and punctual, and I can always be depended on to finish what I start. I also consider myself hardworking, reliable, dependable, helpful, outgoing, organized, honest and cooperative.

I am actively searching for a job and have seen your job circular online and found it suitable for me. After reviewing the application, I realized that it is completely compatible with my career planning, and I felt fit for this position, so I applied here.

I think now is the time to move on to greater responsibilities in the workplace. I believe that the opportunity to work in your organization will develop my personality as well as my skills. Also, your organization will give me the opportunity to work in the same team with experienced professionals so that I will be able to give my full potential. I am confident that the opportunity to join here will enable me to advance myself in my career as well as contribute to the overall growth of the organization.

Well, I have all of the skills and experience that you’re looking for, and I’m confident that I would be appropriate for this position. From my previous experience in different organizations, I learned how to multitask and prioritize responsibilities. Besides, my communication skills from working directly with senior managers make me more deserving for this job. I’d love nothing more than to join your team here and grow this business unit.
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